Reference

How We Protect Your Privacy at mbak2d

Your account details, payment history and personal information stay encrypted and separate from our lobby servers.

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mbak2d How We Protect Your Privacy at mbak2d
PRIVACY SUPPORT

How to Request Privacy Help

You can ask for a copy of your data, request corrections or close your account by contacting our support team through any channel below. Response time is 5 business days. Your request will be handled by our privacy team, not the live-chat operators, so your case stays confidential.

Team online

Email

Send a data request or privacy question to [email protected]. Include your account username and the details of your request. We respond within 5 business days.

Live Chat

Open your account, tap the help icon in the lobby and select 'Privacy Request' from the menu. A privacy officer will be assigned to your case.

Account Settings

Log in and go to Settings > Privacy & Data. You can download your account history, see what we hold on file, or request deletion from here.

DATA SECURITY

How We Keep Your Privacy Secure

Every deposit, withdrawal and login is encrypted end-to-end so no one can read your payment details in transit. Your password is hashed and stored separately from your name and address.

Encryption

All payment data is encrypted using TLS 1.3 standard. Session cookies are encrypted too. We do not store payment card numbers or credentials in plain text.

Two-Factor Auth

Enable 2FA in Settings > Security to add a time-based code to your login. Each code expires in 30 seconds, so only you can open your account.

Withdrawal Verification

Every cash-out request is manually reviewed by our compliance team to match your deposit method. This takes 2–4 hours but stops fraudulent transfers.

Data Retention

Active account data is held while you play. Inactive accounts are archived after 24 months unless local law requires longer. You can request deletion earlier.

Breach Response

If we detect a data breach, we notify affected users and our support team within 48 hours by email and in-account message.

Privacy Officer

Our privacy officer reviews all data requests and policy updates monthly. Contact [email protected] for escalations or complaints.

Common Privacy & Data Questions

We collect your full name, date of birth, email, phone number and payment method to verify your identity and process deposits and withdrawals. Your IP address and device information are logged for security. We ask nothing beyond this; we do not track your game choices or lobby habits outside your account session.

Yes. Log in to Settings > Privacy & Data and select 'Download My Data'. A full report including all transactions via DANA, OVO, GoPay, QRIS and bank transfers, login history and account activity will be emailed to you within 3 business days.

Payment records are stored for 7 years to comply with local tax and anti-fraud regulations. After account closure, transaction data is retained for 3 years. You can request deletion after that period by contacting [email protected], where local law permits.

No. We do not sell, lease or share your personal information with third parties for marketing. We share data only with payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions and with compliance teams to detect fraud and meet local requirements.

Go to Settings > Account Details to update your email, phone or payment method. Name and date of birth cannot be changed once verified; contact [email protected] if you need a correction. Account deletion is permanent; request it in Settings > Close Account or email our privacy officer.

Your account is deactivated immediately; you lose access to the lobby and wallet. Personal details and transaction history are archived for 24 months in case of disputes or chargebacks. After that, data is deleted unless local law requires longer retention. Contact [email protected] to request early deletion.

We use session cookies to keep you logged in across pages and recognize your device on return visits. These cookies do not track you outside mbak2d. Analytics cookies help us spot crashes and slow pages. You can disable non-essential cookies in Settings > Privacy; session cookies cannot be disabled or you will be logged out.

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