Reference

How mbak2d Protects Your Account and Data

Your account at mbak2d belongs to you, and we keep your funds and personal information separate from ours through dedicated banking channels.

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mbak2d How mbak2d Protects Your Account and Data
REACH US DIRECTLY

How to Contact Us About Legal Matters

Our support team handles legal inquiries, data requests, account disputes and policy questions across all channels. Players in Surabaya, Bandung and across Indonesia can reach us during our daily hours via live chat, email or phone. We aim to respond to urgent account or security concerns within four hours.

Team online

Live Chat

Open the chat window in your account lobby. Our agents answer legal questions, account holds and dispute reports Monday to Sunday, 08:00–23:00 WIB.

Email Support

Send account verification disputes, data requests or policy questions to [email protected]. We confirm receipt within two business hours and escalate urgent matters immediately.

Account Security Line

If your account is compromised or you suspect fraud, call our security team at the number in your account settings. We verify your identity and freeze activity within minutes.

HOW WE HANDLE YOUR TRUST

Data Security, Cookies and Account Changes

We encrypt all account information end-to-end and store passwords using military-grade hashing, never plain text.

Encryption Standard

All passwords and payment details use AES-256 encryption. Logins are protected by rate-limiting and IP whitelisting. We do not log passwords after hashing.

Cookie Policy

Session cookies expire after inactivity. Preference cookies remember your language and theme. No tracking cookies. You may opt out in Privacy Settings without losing core account features.

Payment Verification

Before each withdrawal, we cross-check your request against deposit history, identity document and linked payment method. This takes 10–60 seconds on DANA, OVO, GoPay; QRIS transfers are instant when verified.

Data Portability

Request your account data anytime in Account Settings > Legal. We compile your deposit, withdrawal, game history and personal details into a portable file within five business days.

Account Changes

Changing your withdrawal address, phone or linked payment method requires email verification. We send a confirmation link valid for 30 minutes. If you do not recognise the change, reject it immediately through that email.

Contact Our Privacy Team

For data deletion requests, portable data requests or privacy concerns, email [email protected]. We respond within 48 hours and confirm completion in writing.

Frequently Asked About Legal and Account Rights

Depends on local law. If you move to a region where gaming is restricted, we may limit your account access. Log in and check Account Settings > Regional Status. Contact us to clarify your eligibility before making a deposit from a new location.

Yes. Go to Account Settings > Legal > Request My Data, or email [email protected]. We compile your deposit history, withdrawal records, identity details and game play logs into a portable file within five business days at no cost.

We keep account data—name, address, phone, payment method—for as long as your account is active, plus 24 months after closure. Deposit and withdrawal records are retained for seven years for financial compliance. You may request deletion at any time where local law permits.

Report a dispute—unauthorized withdrawal, game outcome disagreement, payment error—to our support team via live chat or email within 30 days. We investigate, pull game logs and payment records, and respond with a resolution within seven business days.

Yes. When you change your linked payment method or withdrawal destination, we send a verification email with a unique link. Click the link within 30 minutes to confirm. This blocks unauthorized changes even if someone accesses your password.

Open Account Settings > Account Closure > Request Permanent Closure. Select your reason. Your account will be deactivated immediately; all funds must be withdrawn first. After 30 days, your personal data is flagged for deletion per our retention schedule.

We share only the minimum required to process your transaction—your name, withdrawal address and amount—with the payment processor (DANA, OVO, GoPay or QRIS). We never sell or lease your data. Processors follow their own privacy policies; review them on their sites.

Related Pages

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